Isabel Multibanking App: flexible, quick and safe

A new mobile service and usability advice for Isabel

"The flow is self explaining. It is exactly what I expected of it. It is not complex at all and doesn’t require any administrative fuss."

Isabel 6 user

  • The challenge

    A straightforward registration procedure for every type of user and without help from others

  • The result

    Isabel’s customers can check their accounts from different financial institutions, 24/7 and anywhere

  • 2014

  • Project based

Approach

  • Understand & Challenge
  • Design vision
  • Service blueprint
  • Interaction design
  • User testing
  • UX compass
  • UI guidelines

 

  • Isabel NV is the primary Internet banking supplier for professional users in Belgium. Obviously, Isabel wants to offer this important service on mobile. Through the mobile solution, Isabel’s customers can check their accounts from different financial institutions, 24/7 and anywhere.

  • For the mobile app we provided support to ensure its user-friendliness and ease of use. We kept away from unnecessary complex elements in the app and ensured actions were as self-explaining as possible.

  • To avoid the design-part of the project to be overwhelmed by individual opinions and preferences, we sketched a design framework consisting of a design vision and a service blueprint. These service design techniques ensured a smooth creation process and an optimal cooperation between the different parties, based on solid design foundations. 

  • Isabel is renowned in security of financial transactions and this reputation has to be maintained in the future, especially in the mobile world where new threats arrive every day. The registration procedure had to be straightforward for every type of user and being able to register for Isabel Mobile without help from others was a fundamental need. We succeeded: users are extremely positive about the quick and efficient registration

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"The flow is self explaining. It is exactly what I expected of it. It is not complex at all and doesn’t require any administrative fuss."

Isabel 6 user

  • The challenge

    A straightforward registration procedure for every type of user and without help from others

  • The result

    Isabel’s customers can check their accounts from different financial institutions, 24/7 and anywhere

  • 2014

  • Project based

Approach

  • Understand & Challenge
  • Design vision
  • Service blueprint
  • Interaction design
  • User testing
  • UX compass
  • UI guidelines

 

Approach

  • Understand & Challenge
  • Design vision
  • Service blueprint
  • Interaction design
  • User testing
  • UX compass
  • UI guidelines

 

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