An insight from Euroclear - How to deal with different client needs?


Euroclear is an international provider in post trade services, headquartered in Brussels. They offer products and services to more than 2.000 clients in 40 different countries. Their clients are very diverse in what they do and how they work. That probably sounds familiar. But how do you deal with that?

At Human Interface Group we are convinced you have to talk to your clients. And that's exactly what Euroclear started to do in the projects we worked on together. The first time proved to be an eye opening experience. Nowadays, it is an integral part of the process of designing new functionality.


Tom Debruyckere, Head of Digital Customer Experience at Euroclear, shares his insights on how his team organises client visits.  

Discover Tom's take aways in this 3 minute video:



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